Policies | Halyna Veneta – Hair Color & Scalp Care
🗓 Appointments & Confirmation
Online Booking: All services are by appointment only and must be booked through the online form on this website.
Confirmation: You’ll receive a confirmation email with your appointment date and time.
Reminders: An automatic reminder will be sent 48 hours before your visit.
💳 Deposits & Cancellations
Deposit: A 20% deposit is required to confirm your appointment.
Cancellations:
More than 24 hours in advance: Your deposit will be fully refunded.
Less than 24 hours: The deposit is non-refundable.
No-shows: The full cost of the service will be charged.
In compliance with Illinois state laws, service providers may require deposits and implement cancellation policies when clearly communicated to clients.
📝 Consent & Intake Forms
Before each service, clients will be asked to complete a consent form that includes:
Health information: Allergies, medications, or underlying conditions.
Service overview: A detailed description of the procedure.
Risks & expectations: Possible outcomes and care recommendations.
🧼 Health & Safety
Sanitation: All tools and surfaces are disinfected between clients.
Hygiene: Personal protective equipment is used when necessary and appropriate.
Feeling unwell? If you’re experiencing symptoms of illness, please reschedule your visit.
⏱ Late Arrivals
Up to 15 minutes: Your appointment may be shortened.
More than 15 minutes: The appointment may be canceled, and the deposit is non-refundable.
📸 Photos & Media
Client consent: Photos/videos will only be taken with your permission.
Usage: Content may be used for portfolio or social media purposes only with your written consent.
📞 Communication
How to reach me: Please use the contact form or the phone number provided on this website.
Response time: All messages are answered within 24 hours on business days.
FAQ
Questions You Might Have
What if I don’t like the result?
Before every service, we begin with a detailed consultation to align on your goals and find the right approach for your hair.
But if something still doesn’t feel right, I will either adjust the color — or you won’t be charged.
Your confidence and happiness are my priorities.
What’s included in the price? Are there any hidden fees?
All prices include blow-dry and styling.
For highlights, toner/gloss and all materials are also included.
There are no hidden fees — everything is clear, upfront, and discussed during the consultation.
Do you offer a consultation before coloring?
Yes, always.
We’ll take time to understand your hair, talk through your goals, and select the right technique and shade — together.
If you’re considering highlights or a major change, I recommend booking a free consultation in advance.
What color products do you use — and why?
I work exclusively with Davines, a high-end Italian brand trusted by professionals worldwide.
Their formulas are gentle, ammonia-free, and enriched with natural ingredients — designed to protect both your hair and your scalp.
I chose Davines not just for their results, but for their commitment to sustainability, science, and beauty without compromise.
👉 A patch test is always offered for new clients to ensure comfort and safety.
Can I get highlights if my hair is damaged or overprocessed?
Only if it’s safe for your hair.
If your hair is very dry or fragile, we’ll begin with a consultation and strand test.
In some cases, we’ll start with a recovery plan before lightening.
Healthy hair always comes first.
Do you offer scalp analysis and personalized hair care plans?
Yes. I provide professional scalp & hair consultations to assess current concerns like dryness, breakage, or hair loss.
Based on the analysis, you’ll receive a personalized care plan with product and lifestyle recommendations to support your long-term hair health.
